Service Manager

The Senior Manager, Service & Guest Experience is part of the Global Operations (GO) department, which is known for taking ideas into implementation across all brands, disciplines, and continents. This position is member of Pure Grey, an Independent Restaurant & Bar Consulting Group which is a part of GO F&B department. Pure Grey is an independent restaurant and bar entity operating as an extended business unit of Marriott International. Composed of seasoned operators, culinarians and restaurant and bar experts with freestanding experience, the team focuses on the design, development and ongoing support of bespoke restaurant and bar concepts with local market appeal. The team specializes in high performing restaurants for luxury and lifestyle hotels in select, highly competitive markets. This role will be based in New York and has a 60% travel requirement.

The Senior Manager, Service & Guest Experience will provide support in the following areas:

  • Concept Design, Development and Implementation – supports the design of concept-focused service programs for Pure Grey projects.
  • Restaurant and Bar Openings – supports the development and deployment of service-focused restaurant and bar launch materials and training programs.
  • Restaurant and Bar Operations – supports all service-focused programs, operations and concept sustainment activities.
  • Light Restaurant and Bar Marketing Support and Activation Ideas
  • This role requires up to 50% travel*
We develop restaurants and bars worldwide, from internationally-acclaimed brands to custom concepts. Our offerings highlight nuance, craft and performance. With deep competency, turnkey products and strong partnerships with local talent, we deliver excellent results across our portfolio of 18 operating restaurants spanning four continents and 30 projects in development. INDFOH
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