Service Advisor

If you’re looking for a career with a purpose—keep reading.

Do you have what it takes to work on our Sales team for one of Metro Atlanta's Best Places to Work? We’re looking for men and women with a passion for Motorsports.We live to compete. We feed off of it and it pushes us to be better. We only play to win! If this sounds like you then Mountain Motorsports could be a great fit.

And by the way, we’re not stuffy and corporate around here. We protect our culture and provide a fun but safe work environment. Because of that, we offer perks and benefits such as . . .

Health Insurance Wellness Program Company Paid Life Insurance Paid Vacation Employee discounts401K ......and more

If you want to work with amazing people in a culture where we recognize each other’s wins and celebrate together often and also with one awesome Christmas party to recognize achievements then what are you waiting for? Apply today.

PURPOSE OF THE POSITION: Service Advisors are the sales force of the Service department. They handle all customer transactions from start to finish while striving to achieve department and personal goals while providing excellent customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Understand and reinforce the Mountain Motorsports mission statement. Greatly exceed expectations. We do the unexpected, we achieve excellence through teamwork and we constantly improve.

Every morning print open RO report and contact clients about their status. THESE CALLS ARE CRITICAL TO YOUR SUCCESS and the client’s satisfaction with their service experience.

Document every call and conversation with clients in Lightspeed notes.

Greet clients promptly with a demeanor that builds rapport whether it is face to face or via phone.

Maintain an average of 3.0 hours per RO

Maintain an average of 5 days or less pickup time on completed ROs

Responsible for completing all OEM related training within 30 days of hire and any new modules within 3 days of being assigned by a manager

Responsible for handling all forms of customer transactions including but not limited to phone, in person, email, text.

Ensure write up documentation as detailed as possible. Use the client’s exact words.

Make a separate labor line for each client concern

Document in Lightspeed any notes for technicians that will relay client’s requests, info or monetary authorization given for any work

Ensure all necessary parts and labor are accurately notated on the repair order

Ensure any parts that have been requested are sold. Pay attention to ensure no stock items are special ordered.

Assist techs in obtaining any needed service items

Observe shop activity to ensure prompt follow up for authorizations on jobs, to inform clients of unit readiness and/or to ensure all job promised timelines are on track.

Process point of sale transactions (i.e. taking cash, credit cards, checks, gift cards and any other form of payment) with accuracy according to company policy

Ensure all clients receive the highest level of customer service by communicating effectively via face to face, email, text etc.

Understand and track daily, weekly and monthly goals

Retain a 93% CSI average for all reporting OEMs (Yamaha, BRP and Kawasaki)

Train on sales techniques

Understand common objections to purchases and how to overcome them

Understand how to effectively present PPM on a sales Poker walk

Assist in maintaining a clean department. Vacuuming, mopping, dusting and anything else that may be required to keep the department looking its best

Complete all paperwork accurately and timely

Nightly ensure all doors are locked (roll-up or man doors), ensure pressure washer hoses are brought in and turn off any compressors.

Nightly ensure all keys are pulled from outside units

Nightly bring any outside units back inside

**MOST IMPORTANT Nightly task: Line yourself up for success for the following day! Reprint your RO list to see if any status changes have been made (i.e. if a customer needs to be called for authorization, pick up, or just to touch base to inform them we are still waiting on parts etc.)

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Language Skills to include the ability to read, analyze, and interpret documents. Ability to make effective and persuasive speeches and presentations to clients.

Reasoning Ability to define problems, collect data, establish facts and draw valid conclusions.

Regular Attendance is required during store hours to process sales, greet customers, assist in merchandising and maintain the department.

Education Requirements 2 years related experience and/or training.

Written Communication to include basic computer knowledge i.e. typing and the use of scheduling systems

PHYSICAL REQUIREMENTS:

Frequent standing, walking and sitting.

Continuous oral communication.

Continuous hearing at a conversational level.

Frequent telephone and computer usage.

Working under deadlines.

Occasional lifting of up to 50 lbs.

Frequent pushing of up to 100 lbs.

WORK ENVIRONMENT:

Occasional exposure to changes in temperature and humidity.

Frequent working with and around others.

Occasional work around mechanical parts.

Occasional exposure to hazardous chemicals.

Occasional work around moving objects, (including dogs and other service animals).

Noise level is low to high.

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