Help Desk Support Technician

Help Desk Support Technician- Level 1 Field Engineer

Primary Duties and Responsibilities:

  • Manage the day-to-day functions of using technology including, but not limited to, network, e-mail, and various software systems

  • Support of Macintosh (macOS and macOS server) and Windows (Desktop/Server) operating systems, iOS devices (iPads, iPods), Google Console, including knowledge for VMware

  • Ability to deploy software using Network/Server/MDM based software installation

  • Knowledge and Support of Workgroup Manager, Open Directory, Active Directory, and Google Console

  • Installation of all new desktop computers, servers, and computer-related equipment (printers and other peripherals)

  • Installation and troubleshoot use of interactive teaching solutions (boards & projectors)

  • Repair and replace non-functioning computer equipment

  • Create, maintain and update all required computer images

  • Maintain and upgrade networking equipment as required

  • Install and support of software and updates as necessary

  • Maintaining software license compliance records

  • Support telephone system issues as necessary and facilitating repair requests

  • Maintain appropriate physical security and control on all computer assets

  • Maintain inventory records of all equipment (purchases, placements, repairs and final dispositions)

  • Maintain a working knowledge of all computer-related equipment in order to facilitate timely troubleshooting and repairs

  • Performing other duties as assigned

Physical Demands:

  • Ability to read and communicate effectively with employees

  • Ability to apply common sense understanding to carry out instructions provided in either written, diagram or oral form

  • Work involves walking, talking, hearing, using hands to handle, feel or operate objects or controls, and reaching with hands and arms

  • Vision abilities required include close vision and the ability to adjust focus

  • May be required to push, pull, lift, and/or carry up to 60 pounds

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Qualifications:

  • Bachelor's Degree in Computer Technology or related field or equivalent experience desired

  • Minimum two-year experience in computer hardware and software installation and maintenance desired

  • This position requires the ability to establish effective working relationships with all levels of staff
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