EUC Support

We are looking for Deskside Support / EUC
for an immediate need. This is a client-facing role & the candidate will
have regular interactions with various client managers.

Responsibilities:
Provide L2 technical assistance and support,
and resolve problems related to the use of computer hardware and software for
end users.

Analyze, resolve, respond to, and document end
user inquiries

Install desktop/Laptop software using approved
tools

Troubleshoot operating system

Troubleshoot connection issues with LAN/WAN

Update tickets with accurate and timely
records of work performed, and resolution detail

Maintain and contribute to a knowledge base

Coordinate hardware warranty repair

Escalate to 3rd party vendors when necessary

Responsible for raising and coordinating
problem management issues

Perform additional tasks (end user/infra
related) when required

Participate in projects and Strong
understanding and skills in SLA, KPI Management

Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Jun 29 2020

About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender, identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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