Dispatcher / Scheduler

NY - Ossining, NY – Dispatcher/Scheduler

SEB Security Services /NY SEB Inc. is looking for both full-time and part-time Dispatcher/Scheduler. Responsible for providing Dispatcher/Scheduler services of security guards who will work to direct the day-to-day route operations . This work is done in compliance with the procedures defined by SEB and in conformance with company procedures. His/her duties involve daily communication and interaction with security guards and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures guards are timely, and communicate any issues to the Area Supervisors or Area Managers as appropriate.


  • Manage all incoming call from clients, field staff and management demonstrating competence and professionalism.
  • Resolve client complaints in a timely manner and or document and escalate the complaint to management.
  • Dispatch /Schedulers must maintain effective communication and build cooperative relationships with Area Managers, Supervisors, clients and SEB management.
  • Schedulers are responsible for creating and maintaining all the schedules, open shifts and call offs.
  • Maintain knowledge clients post orders, service types and regions serviced.
  • Access and edit schedules in Valiant. Document guard performance, call offs, tardiness, removals, suspensions as required.
  • Use email with an understanding of mandatory recipients for each issue and with professional and appropriate tone.
  • Anticipate hiring needs and make requests to recruiter.
  • Comply with regulations and laws related to non-discrimination, non-retaliation, security guard licensing, and all other applicable laws.
  • Regular communication with all new hire guards to ensure they are integrated into schedule as soon as possible.


  • Computer proficiencies: email, Valiant, and other software as need

· Proven experience as dispatcher or relevant position

· Proficient in English (oral and written)

  • Outstanding organizational and multitasking
  • Active listener with excellent communication skills
  • Sound judgement and critical thinking
  • Knowledge of Security & Loss Prevention systems preferred but not required

· Retail, Multi-location, Distribution Center and Corporate Office experience preferred but not required


  • Must be at least 18 years old
  • High School diploma or equivalent; some college preferred.
  • Excellent written / verbal communication skills.
  • Ability to interact professional and positive manner with management, employees and client associates and customers.
  • Able to work independently and as a team player with minimum supervision.
  • Must be detail oriented, highly motivated, and a self-starter.
  • Ability to work flexible hours, including nights, holidays and weekends.
  • Able to pass a thorough background screen, including criminal background check


  • Dispatch: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)


  • N/A

JOB TYPE: Part-Time/Full-time

SALARY: $16.00 to $18.00 per/hour depending on experience and role available

Any vacancy posted on this site comes from Indeed and it's network through the API. If you find this job is not supposed to be on this site, please report it on Indeed.