Communications Coordinator - Foster Outreach

Position is responsible for developing, implementing, and coordinating the foster program for the Department of Business and Neighborhood Services (BNS). The incumbent will plan, organize, administer and coordinate programs for the utilization of fosters and work closely with the Public Information Officer (PIO) to recruit, engage and enhance foster resources.

Position Responsibilities

Organizes and maximizes the effectiveness of the current foster program and ensure program operates in accord with BNS needs and objectives.

Serves as a member of the Department of Business and Neighborhood Services communication team.

Responsible for maintaining city and department communication plans through outreach efforts. Will participate in city and departmental communication operations during identified events and incidents. Will represent the city, department, and division during outreach activities.

Devises methods for improving, modifying or expanding the existing program and recommends changes in established policies and procedures.

Works closely with the PIO to ensure coverage within the Outreach team.

Coordinates all foster activity including recruitment, training, placement, recognition, and evaluation.

Works closely with kennel, medical and enforcement staff to coordinate efforts and maximize efficiencies.

Prepares manuals, handbooks and guides covering policies, procedures and programs related to the foster program.

Exercises initiative and judgment in planning and directing of a program.

Manages, maintains, and updates program databases (i.e. foster parents, foster animals, etc.) providing data and reports on activities, as necessary.

Maintains foster animal medical histories; ensures each pet remains up-to-date on vaccines, treatment, etc.

Coordinates medical appointments for animals (i.e., vet visits, heartworm treatments, etc.); ensures fosters keep scheduled appointments.

Coordinates with fosters to ensure attendance at adoption events and promotion of foster pets for adoption.

Serves as a liaison between BNS administration, staff, and fosters.

Targets community-based organizations to develop partnerships for foster recruitment.

Speaks effectively to community groups explaining organization activities and role of foster programs.

Prepares clear, sound, accurate and detailed statistical, programs and other reports on programs.

Counsels and evaluates individual foster parents.

Assists in marketing the agency and its programs through both traditional and more innovative methods.

Assists in monitoring and updating social media sites.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.


Minimum of two (2) years of experience in a related field required. Experience in volunteer management and supervision for a government entity, not-for-profit organization, or charitable cause is preferred. Position requires knowledge of pet care and behavior, cat and dog breeds, micro chipping procedures, and administration of routine vaccines. The candidate must have an interest and commitment to community and animals. Must be knowledgeable of local community organizations and resources, must have excellent written/verbal, presentation, facilitation and organizational skills, experience with Microsoft applications and Social Media. The incumbent must possess a valid Indiana driver's license with a good driving record. The incumbent must exhibit excellent people and customer service skills, and have the ability to multi-task. This position may require the ability to be available for emergency situations.

Independent Judgment

Independent judgment is essential for this position to prioritize multiple assignments and activities. Errors in actions or judgment could have a significant impact on the Department of BNS and the citizens of Indianapolis.