Case Coordinator

CASE COORDINATOR - full time (hours to be determined at time of hire)

Skills and Personal Characteristics

Case Coordinator must have excellent communication skills to interview clients and collaborate with other direct care sectors and community services. Will need compassion and empathy to deal with youth who are in stressful and trauma situations. Must be able to organize their work and manage multiple details to ensure clients get the services they need in a timely fashion. In addition, case coordinator must be able to advocate for clients and negotiate to obtain services. Critical thinking skills help case coordinators analyze and solve problems.

Work Settings and Clients

Case coordinator will work with community service organizations, hospitals, inpatient and outpatient mental health units, public health or residential care facilities, as well as with insurance companies. At times case coordinator may work with complicated youth that need to transition to and from acute care or hospitalization. These clients typically have chronic diseases or mental health issues that require multiple services.

Daily Tasks and Responsibilities

The first step in the case coordination process is a client interview. Placing agency will be involved in the interview process. The case coordinator reviews records related to medical appointments, previous health services, and specific needs. A plan is created within the first 14 days.

Job Duties:

  • Provide program plan development to youth.
  • Evaluate each youth’s behavior according to the unit structure/expectations and the youth’s developmental capacity.

· Review Youth Care Workers daily notes for clarity of the youth’s behaviors.

· Prepare weekly notes on each youth.

  • Coordinate and facilitate program planning activities.
  • Review assessments of residents to determine emotional, physical, education, social, familial, and independent living needs of the resident.
  • Review and revise the resident’s program treatment plan on a regular basis and every 30 days to set goals and determine level of supervision necessary to maintain residents and others safety.

*Prepare monthly reports on all residents for referring placement agencies.

  • Serve as the liaison with resident’s family, community case manager and community services in coordinating care.
  • Effectively communicate any problems/areas of concern to staff members providing direct supervision to the resident.
  • Maintain quality codes of conduct and professionalism, i.e., strong work ethics, role modeling and commitment to improving quality of life to the youth in our care.
  • Communicate effectively with others orally and through documentation.
  • Participate in facility-wide Quality Improvement initiatives.
  • Attend staff / unit meetings to discuss facility and milieu operations and to receive facility communications.
  • Attend all mandatory and scheduled training.

Job Qualifications:

Must be at least 21 years of age.

  • Bachelor’s Degree or higher in a Sociology, Social Work, or a human service field.
  • Experience in serving youth preferred.
  • Basic computer skills, including usage of email, Internet Explorer, and print documents.

* Must have a current and valid drivers license (good driving record)

Must pass KBI background check and fingerprinting.

Job Types: Full-time, Part-time

Salary: $14.00 to $16.00 /hour


  • relevant: 1 year (Preferred)

Work Location:

  • Multiple locations


  • Flexible schedule
  • Professional development assistance

Hours per week:

  • 30-39

Pay Frequency:

  • Bi weekly or Twice monthly

This Company Describes Its Culture as:

  • Team-oriented -- cooperative and collaborative
  • People-oriented -- supportive and fairness-focused
  • Detail-oriented -- quality and precision-focused

This Job Is:

  • A job for which all ages, including older job seekers, are encouraged to apply